The Website

We strive to operate at all times in accordance with the international standards applicable to distance selling and e-commerce. If you have any complaint, please do not hesitate to contact our customer service team by phone at +965 2205 2646 or at the email address, providing full details of the problem, including the date of purchase, the order reference number where applicable, your full name, your address, and your contact details. We will, in turn, answer as quickly as possible any questions, inquiries, or complaints not addressed in the terms and conditions.

As with all of our policies, the terms and conditions and all matters relating to them and to the website are governed by the applicable laws of Kuwait. Please make sure to review our terms and conditions regularly, as they may be changed without direct notice to you. The current version of the terms and conditions is available on the website and supersedes all previous versions. If you do not agree to any change to the terms and conditions, you must immediately stop using the website in all respects.

Registration

1.1 You must register in order to use certain services or features available on the website. The registration process includes the following:

1.1.1 Choose a password that complies with our password policy (which can be viewed during registration), and make sure to choose a unique and secure password. 1.1.2 You must provide information about yourself that is true, accurate, current, and complete in all respects. If any of your registration information changes, please notify us immediately at the email address. We may also change the registration requirements from time to time.

1.2 Registration constitutes your confirmation that you are 18 years of age or older. If you are not, this means that you access and use the website with the permission of your legal guardian.

1.3 You are responsible for keeping your account name and password secure, as you bear full responsibility for all activities carried out using your account username and password. Accordingly, you agree to notify us immediately if you suspect any unauthorized use of your account or access to your password.

1.4 Please refer to our privacy policy in Section 17 below for information on how we use the data you provide to us.

Use of the Website

2.1 In order to purchase items through the website, you must provide your personal data, specifically your real name, phone number, email address, delivery address, and other required information as specified. In addition, you must provide payment details that you acknowledge and undertake are valid and correct, and confirm that you are the person named in the billing details provided.

2.2 This website is available only to individuals and others who meet the eligibility requirements and who hold a valid credit or debit card from a bank acceptable to us, whose orders we accept, and who authorize us to charge the credit or debit card for the total amount equal to the price of the goods they purchase. Items you purchase as a buyer are intended for personal use or as gifts only and should not be resold or used for commercial purposes or for any other commercial gain. In addition, we reserve the right to require sellers to limit the quantities of any item to be shipped to any customer or mailing address.

2.3 The user's initiating a purchase of goods constitutes an express authorization for us to carry out credit card verification checks and to transfer or obtain information about you, wherever we find it necessary (including any updated information), to or from other parties, including, without limitation, your credit or debit card number, credit reports (including your spouse's credit reports if you reside in a community property jurisdiction), verification of your identity, verification of the validity of your credit or debit card, obtaining preliminary authorization of the credit or debit card, and authorization to carry out individual purchase transactions.

2.4 Furthermore, you agree that we may use the personal data you provide for the purpose of carrying out appropriate anti-fraud verification checks, and that the personal data you provide may be disclosed to a credit reference agency or fraud prevention agency, which in turn keeps a record of such data.

2.5 We reserve the right to refuse the use of the website by any user and/or the sale of any item on the website (including removal from the list of items listed for sale) at any time, at our sole discretion and without giving any reason.

2.6 You agree to bear personal responsibility for your use of the website and for all your communications and activities on and in accordance with the website. If it becomes apparent to us that you are engaged in prohibited activities, or have been engaged in prohibited activities, or that you have not respected other users or have otherwise violated the terms and conditions, we may ban you and prevent you from accessing this website, temporarily or permanently.

2.7 You may not do any of the following when accessing or using the website: (a) access, tamper with, or use any area of the website, our computer systems, or the technical provisioning systems of our service providers that is not available for public use; or (b) probe, scan, or test the vulnerability of any system or network, or breach or circumvent any security or authentication measures; or (c) access, search, or attempt to access the website by any means (automated or otherwise) other than through the published interfaces we provide (and only in accordance with the terms and conditions), unless specifically permitted to do so in a separate agreement with us; or (d) forge any TCP/IP packet header or any part of the header information in any email or post, or use the website to send altered, misleading, or false source-identifying information; or (e) interfere with or disrupt, or attempt to interfere with or disrupt, the financial transactions conducted on the website or the access of any user, host, or network, including, without limitation, by sending viruses, overloading, flooding, spamming, or mail-bombing the website, or any similar means that would interfere with the operation of the website or place undue burdens on it.

2.8 We reserve the right to impose any restrictions on your use of the website as we deem appropriate, at our absolute discretion.

2.9 You must not offer or attempt to arrange any financial transaction in relation to any item listed for sale on the website anywhere other than on the website and through our sales procedures, and you must not engage in any activity intended to avoid paying us a sales commission.

2.10 Your use of the website must not conflict with any laws, rules, regulations, social norms, customs, or business practices in force in the State of Kuwait.

Purchase Orders

3.1 The website provides a space for registered users to purchase items and enables sellers to offer items for sale by listing them on the website. We make it possible to place purchase orders on the website and to collect the price of purchased items as an agent for the sellers (and we are not sellers). All purchase orders received on the website are subject to acceptance by the sellers and to availability, and we cannot confirm orders or the availability of items.

3.2 When a user places an order to purchase an item, the contract is concluded directly between the user (as buyer) and the seller. We are not responsible for the transfer of ownership of items on behalf of users; our work is limited to selecting, preparing, packaging, dispatching, and shipping, and we do not store or keep in warehouses any item listed for sale on the website.

3.3 Clicking the “Proceed to Checkout” link means that you, as the buyer, are entering into an agreement with a seller to purchase the item(s) in the cart, and you must complete the transaction in the specified manner. Agreeing to purchase an item through the website means that you impliedly represent that you have the legal right to enter into and complete the transaction.

3.4 Refunds or exchanges may not be available after a purchase order has been placed, even if you change your mind at any time before delivery. Please make sure to read and understand all of our purchasing terms before placing a purchase order on the website.

3.5 We cannot guarantee the complete accuracy of your screen in displaying the colors of any of the items listed for sale on the website, and some items may also, by their nature, differ slightly from the images shown in the listing on the website.

3.6 Upon successful completion of a purchase, you (as the buyer) are responsible for the following:

3.6.1 Contacting us to complete the transaction as appropriate.

3.6.2 Providing a correct and complete address for shipping the item.

3.6.3 Complying with all applicable regulations and legislation, including obtaining all necessary customs, import, or other permits required to purchase the item through the website.

3.6.4 All import duties and taxes imposed on the delivery of the item.

3.7 We keep a record of your transactions on the website for no less than one year.

Prices

4.1 Sellers set product prices when listing an item for sale on the website, based on prevailing currency exchange rates. These prices are subject to change if the applicable exchange rate changes before your order is accepted, or if the items are subject to discounts at any time during the sales process until payment is confirmed.

4.2 We also reserve the right to change the prices of any of the items or services available on the website before your order is accepted or at any time during the sales process until payment is confirmed.

4.3 If the customer's credit or debit card is not denominated in Kuwaiti dinars, the final price will be calculated according to the exchange rate in effect on the day the card issuer processes the transaction. We are not responsible for any exchange fees relating to any purchases made through the website, and you are responsible for all obligations relating to them.

Payment

5.1 We accept Visa, MasterCard, and KNET, and any other payment methods that may be clearly announced on the website from time to time. Payments are debited from your account and released before your order is dispatched. You confirm that you are the owner of the credit or debit card used, or that the owner of the credit or debit card has specifically authorized you to use it. All credit and debit cardholders are also subject to data validation and authentication checks by the card issuer.

5.2 We exercise reasonable care to maintain the security of the website, and all financial transactions on credit or debit cards on this website are carried out through the “MyFatoorah” platform, a secure electronic payment platform that encrypts card data in a secure host environment. We keep your credit or debit card data securely on our systems; this data is fully encrypted and its use is limited to carrying out the card transactions that you created.

5.3 Furthermore, we exercise reasonable care, to the extent possible, to maintain the security of data relating to purchase orders and payments. Accordingly, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if another party obtains without authorization any data you provide when accessing the website or placing a purchase order through it.

Gift Cards

6.1 Printed or virtual gift cards (“Gift Cards”) represent an agreement between us and you, and not with the sellers, and the items sold are subject to the following terms and conditions:

6.1.1 Gift cards are valid for 3 months from the date of purchase.

6.2.2 Gift cards can be redeemed for all items listed for sale on the website (except other gift cards).

6.1.3 Gift cards cannot be transferred, returned, or redeemed for cash.

6.1.4 If the total price of a purchase order is less than the value of the gift card, the remaining balance is credited to your account and can be redeemed on subsequent purchase orders. You can check your gift card balance online through the “My Account” page.

6.5.1 If a purchase order exceeds the value of the gift card and you have a balance on the website, that amount is automatically applied to cover the remaining balance. Any remaining balances exceeding the value of your balance must be paid by credit or debit card.

6.1.6 If you return products purchased using a gift card, any refunded funds are credited to your account balance as seller credit on the website and can be redeemed on subsequent purchase orders. You can check your balance on the website online through the “My Account” page.

6.7.1 Virtual gift cards are sent by email to the recipient once the order has been fully prepared and the amount due has been paid.

6.8.1 We are not responsible for delivering a virtual gift card to an incorrect or non-existent email address; this is solely the buyer's responsibility.

6.1.9 We accept no responsibility for the loss, theft, damage, or unauthorized use of a gift card.

6.1.10 We reserve the right to cancel a gift card if we consider it necessary.

6.1.11 Promo codes cannot be used to purchase gift cards.

6.2 The terms and conditions apply equally to any item purchased using a gift card.

6.3 The above provisions relating to shipping apply to printed gift cards.

Promo Codes

Promo codes cannot be transferred or redeemed for cash. Furthermore, they cannot be used with any other codes or promotions and must be used by the published date, if any. We have the right to terminate the validity of any promo codes at any time we wish and for any reason.

Frequent Returns

We monitor the number of goods returned by customers, and we may refuse to accept purchase orders at our discretion if goods are returned frequently.

Intellectual Property

9.1 We reserve all of our intellectual property rights in any graphics or images, including, without limitation, all rights in images, sounds, music, videos, audio clips, or text found on the website (hereinafter referred to as “Our Content”), except for User Content (as defined below).

9.2 Use of the website and any related services does not grant any rights in any copyright, designs, trademarks, or any intellectual property rights or other materials relating to Our Content, including our software and all HTML and other code contained in the website. All of Our Content, including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on the website, is protected under national and other intellectual property laws and the provisions of international treaties. Our Content may be used only as authorized by us or our third-party licensors. Any reproduction or redistribution of Our Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and using the above materials on any server, website, or other medium that supports publication, reproduction, or distribution is expressly prohibited, but you are permitted to make one copy for the purpose of viewing Our Content for personal use.

Our Content

10.1 We try to ensure that the information on the website is accurate and complete, but at the same time we do not promise that Our Content will be accurate or free of errors, and we make no representation or undertaking of any kind regarding the website or any of the content, including (without limitation) information relating to items listed for sale, images, prices, or delivery times. We accept no responsibility to you or to any other person for any loss incurred in connection with the use of the website; your use of the website and any related services is entirely at your own risk. We make no promises that the functional aspects of the website or Our Content will be error-free, or that the website, Our Content, or the server that makes it available will be free of viruses or other harmful components. Accordingly, we recommend that all internet users always install up-to-date antivirus software.

10.2 Opinions expressed on the website represent the personal opinions of their authors and do not represent our point of view. If you have any complaint about any post on the website, please contact us at the email address

10.3 The personal opinions of any other party (including sellers) with whom we are associated express their own point of view and do not necessarily reflect ours; accordingly, we accept no responsibility for any such opinions that appear in any media.

10.4 None of the information published anywhere on the website is a substitute for medical or professional advice of any kind. Therefore, always make sure to consult a health professional before acting on any suggestions you read on the website.

User Content

11.1 You are responsible for your use of the website and for any information, text, graphics, images, or other materials that you upload or post on the website, and for any consequences thereof (collectively referred to as “User Content”). You should submit only content that you are comfortable sharing with others under the terms and conditions. User Content may be subject to moderation and may take up to 72 hours before it is displayed, but we are not obligated to verify all content and will not bear legal responsibility for it. Any use of or reliance on User Content or content provided by any party other than us (such as other users) (referred to as “Third-Party Content”), or content obtained from the website through you, is at your own risk. We reserve, at our sole discretion, the right not to publish or to remove any User Content or Third-Party Content that we believe may involve anything unlawful, defamatory, racist, bullying, incitement to hatred or violence, harm to people, institutions, religions, or people's privacy, anything contrary to public decency, customs, practices, or beliefs, anything that harms minors or harms trademarks, patents, and content protected by copyright, anything that contains personal data, or anything used as a means of improper promotion and advertising.

11.2 User Content must not be used to promote any commercial activity or business.

11.3 User Content must not include contact details, including, without limitation, the address of any website, any email address, or any phone number. Users must not be directed to any other place of sale, whether to purchase items listed for sale on the website or otherwise. User Content must be in English or Arabic, and the prices of all items listed for sale on the website must be in Kuwaiti dinars only.

11.4 We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of Third-Party Content, and we do not endorse any opinion posted on the website. You understand that your use of the website may expose you to Third-Party Content that may be offensive, harmful, inaccurate, or inappropriate, or, in some cases, posts that are mislabeled, inaccurate, or misleading. Accordingly, under no circumstances will we bear any responsibility in any way for any User Content or Third-Party Content including, without limitation, any errors or omissions in User Content or Third-Party Content, or for any loss or damage of any kind incurred as a result of the use of User Content or Third-Party Content that is posted, emailed, transmitted, or otherwise made available on the website or posted elsewhere.

11.5 You retain your rights in User Content. However, submitting, posting, or displaying User Content on or through the website means granting us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute User Content in any media or distribution methods (now known or later developed). You agree that this license includes the right for us to provide, promote, and improve the services we offer and to make User Content available to other companies, organizations, or individuals who partner with us for the purpose of promoting, broadcasting, distributing, or publishing User Content on other media and services, in accordance with our terms and conditions relating to the use of User Content. No compensation may be paid to you for these additional uses of User Content by us or by the other companies, organizations, or individuals who partner with us.

11.6 We may modify or adapt User Content in order to transmit, display, or distribute it over computer networks and in various media, and/or make changes to User Content as necessary to conform and adapt it to any requirements or limitations of any networks, devices, services, or media. We reserve at all times the right (without any obligation) to remove any User Content or refuse to distribute it, to suspend or terminate users' subscriptions, and to reclaim usernames, without incurring any legal liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to: (a) comply with any applicable laws, regulations, legal processes, or governmental requests; or (b) enforce the terms and conditions, including investigating potential violations of this clause; or (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) respond to user support requests; or (e) protect our rights, property, or safety, or the rights, property, or safety of users or the public.

11.7 When posting User Content, you agree not to make any comments that are not based on facts, including, without limitation, any racist, offensive, or inappropriate comments, the use of denigration or abuse toward another user, disrespect for another culture, or other insulting or inappropriate comments.

11.8 User Content must not include any contact details including, without limitation, the address of any website, any email address, or any phone number. Users must not be directed to any other place of sale, whether to purchase items listed for sale on the website or otherwise, and all User Content must be in English or Arabic.

External Websites

The website may contain hyperlinks to other websites or resources operated by third parties, including advertisers. We note that we have not reviewed all of the sites linked to the website and accept no responsibility for the content or accuracy of any pages outside the website, nor do we accept any responsibility for the availability of such external sites or resources, and we do not endorse and accept no responsibility or liability, whether direct or indirect, for the privacy practices or content of those websites, including (without limitation) any advertisements, products, materials, or other services found on or available through those websites or resources, or for any damage, loss, or harm caused or alleged to be caused by or in connection with the use of any content, goods, or services available on those external websites or resources.

Limits of Our Liability

13.1 We accept liability for any death or personal injury resulting from our negligence or the negligence of our employees and agents, and we do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

13.2 Nothing in the terms and conditions is intended to affect your rights under applicable law.

13.3 If we breach the terms and conditions, our liability is limited to direct losses and to consequences that can reasonably be foreseen as arising from the breach; foreseeable losses are those that both you and we could have contemplated when a purchase order was placed, for example. In all cases, our liability is limited to losses up to 100% of the total value of the goods purchased only (as applicable).

13.4 We are not liable for losses that do not arise from our breach or negligence, nor for indirect losses that are a side effect of the main loss or damage, nor for losses that could not reasonably be foreseen by you and us (such as loss of profit or loss of opportunity).

13.5 We make no promises, representations, or warranties regarding any user or any item listed for sale on the website, and we are not responsible for the ability of users or others to purchase through the website. Some laws may prohibit the import or export of certain goods to a buyer; therefore, we make no representation and accept no responsibility regarding the export or import of items listed for sale on the website.

13.6 We are not liable for failure to perform any of our obligations under the terms and conditions if the failure is caused by events beyond our reasonable control or by your providing inaccurate, misleading, or incorrect information.

13.7 We accept no liability to you for any failure, breach, or delay of any kind arising from any event or circumstance beyond our reasonable control, including (without limitation) strikes, lockouts, or other industrial disputes, failure of information and communications technology systems or network access, floods, fires, explosions, or accidents.

Indemnification

Upon our request, you agree to hold harmless, indemnify in full, defend, and release, promptly upon request, us and our employees, directors, agents, subsidiaries, licensors, and suppliers from and against all legal liabilities, claims, expenses, damages, and losses, including legal fees, arising from any breach by you of the terms and conditions, including use by any other person who accesses the website using your online account, and anything resulting from your act or failure to act, your use or misuse of the website, your infringement of the intellectual property rights of any other party, or any dispute that may arise between you and any other user of the website.

Our Relationship

15.1 You acknowledge and agree that these terms and conditions or your use of the website do not create a joint venture, partnership, employment, or agency relationship between you and us. You agree that you may not and will not hold yourself out as our representative, agent, or employee, and we will bear no responsibility for any representation, act, or omission on your part.

15.2 The terms and conditions constitute the entire understanding between us regarding the subject matter of the terms and conditions and supersede all prior agreements, negotiations, correspondence, and discussions between the parties relating to them. If any part of the terms and conditions is invalid or becomes unlawful or unenforceable, the offending terms and conditions are deemed deleted from the terms and conditions and the remaining provisions remain in full force and effect.

Privacy Policy

16.1 The personal data we collect from you and how we collect it:

16.1.1 We collect personal data in several ways when you place a purchase order or register for one of the services we provide. Registration constitutes your implied consent to the collection of your personal data, and when a purchase order is placed we must keep personal data including your name, email address, phone numbers, home address, shipping address(es), and credit or debit card so that we can prepare and fulfill your order.  

16.1.2 Saved card data will not be shared with other parties and will be used solely for the purposes of processing the order using our partner payment systems. In addition, we may also obtain information through the authentication or identity verification process, and we may occasionally request your phone number, which we may provide to sellers for carrier and/or delivery services. These details allow us to notify the seller to prepare your order and to inform you of your order status.

16.2 Cookies

16.2.1 The website uses cookies (very small files that we send to your computer or any other device you use to access the website) that we can access when you visit the website in the future.

16.2.2 Four types of cookies:

(a) Website functionality cookies: These files enable you to browse the website and use features such as shopping carts and wish lists.

(b) Website analytics cookies: We use these files to measure and analyze how our customers use the website, which helps us continually improve the website and the shopping experience. (c) Customer preference cookies: When browsing or shopping online, the website will remember the preferences the customer has entered (such as username, language, or location), which makes the browsing experience simpler, easier, and more personalized.

(d) Targeting or advertising cookies: Cookies are used to show you ads that matter to you, they also limit the number of times you see an ad, and they help us measure the effectiveness of our advertising campaigns.  

16.2.3 By using the website, you agree that these types of cookies may be placed on your device and accessed when you visit the website in the future.  

16.2.4 If you wish to delete any of the cookies already on your computer, please refer to the help and support section of your internet browser for instructions on how to locate the file or directory that stores cookies.

16.2.5 Information about deleting or controlling cookies is available at: www.allaboutcookies.org. Please note that deleting our cookies or disabling cookies later on may prevent you from accessing certain areas or features of the website.

16.2.6 How this information is used and with whom it may be shared:

(a) We may use your personal data to process orders and payments and to provide a personalized shopping experience. We will also use it to manage your account and deliver your orders. The personal data you provide may be disclosed to a credit reference agency or a fraud prevention agency, which in turn keeps a record of that data. Your personal information may also be shared with other business divisions within our group, and may be disclosed to any relevant regulatory authority where legally required.

(b) We may use your personal data to send you our newsletters for marketing purposes, strictly in accordance with your preferences (as detailed in the next section). We do not sell your data to third-party marketing companies.

(c) We collect information about website traffic, sales, wish lists, and other commercial information that we may send to third parties, without including any information that could personally identify you.

(d) We may use your personal information in our internal marketing and demographic studies, together with non-personal data, to monitor customer patterns, so that we can continually improve the website design to better meet the needs of our visitors. 16.2.6-d1 We may engage third-party business partners from time to time to collect personal information on our behalf, and we may share your data with third-party business partners to deliver targeted advertising. In such cases, these third parties are bound by confidentiality agreements and instructed to comply with applicable data protection law.

16.2.7 Opting in or out of marketing newsletters

(a) At registration, you are given the option to opt out of subscribing to our regular newsletter service, which involves sending:

16.2.7-a1 Email and SMS alerts about new products and features, improvements, special offers, upgrade opportunities, competitions, events that may interest you, recommendations and messages based on observed behavior, and one-time promotional offers.

16.2.7-a2 A direct email about new products and features, improvements, special offers, upgrade opportunities, competitions, events that may interest you, recommendations and messages based on observed behavior, and one-time promotional offers.

(b) The marketing message service you subscribe to is limited to receiving messages from us only.

16.3 If you change your mind, you can unsubscribe from any service or newsletter you have subscribed to at any time. All emails we send contain a link that lets you unsubscribe automatically and easily from specific promotional materials by following the instructions in the email. Alternatively, you can change your email preferences or opt out of all emails by logging in to the “Profile” section. If you wish to opt out of direct mail or newsletters, please contact a customer service representative.

16.4 How to access and change the personal data we hold, if necessary. If you have any concerns that the personal data we hold is inaccurate for any reason, please visit the website and log in using the “Log in” option in the menu on the home page, where you will find your personal data available for review and modification in the “Profile” section. Our customer service department can access your personal data on the website only through you or at your request. Online information can be changed in the “My Details”, “Shipping Details”, and “My Email Preferences” sections. You can change your credit or debit card details, or delete the saved details, each time you make a purchase, and you can also delete saved credit or debit card details by adding or editing a shipping or billing address. If you change your billing or shipping address while your order is still being processed, the order will be reprocessed through a security check. If you prefer, you can contact us by email and we will update your personal data for you.

16.5 Protecting your personally identifiable data.

We take reasonable care to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided to us. When you place an order or access your account information, we use Secure Sockets Layer (SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we take reasonable steps to ensure that third-party business partners to whom we transfer any data provide adequate protection for that personal data.

16.6 How to ask questions or make complaints.

If you would like more information about our privacy policy, please visit the help section on the website, where answers to frequently asked questions are available. If you need further information, please visit the “Contact Us” section on the website and send an email to the customer service department,

or, if you would like to speak to a customer service representative, please call: +965 2205 2646, or contact us by email, or write a letter addressed to the Data Protection Officer.

No Waiver

If you breach these terms and conditions and we do not take immediate action, this does not mean that we are not entitled to bring a claim to enforce our rights and remedies at a later time.

Dispute Resolution

In the event of any dispute between you and us, we will first attempt to resolve it amicably and in good faith. If that is not possible, either we or you may refer the dispute for final settlement by binding arbitration before a single (1) arbitrator in accordance with the rules of the Kuwait Financial Centre – London Court of International Arbitration. The seat and venue of arbitration shall be the Kuwait Financial Centre, the arbitration shall be conducted in English, and the arbitral award shall be final and binding on you and us.

Terms of Sale

This section sets out the terms and conditions under which our company, a company registered in Kuwait and subject to the provisions of the law (referred to hereinafter as “we”, “us”, and “our”), provides the products and services displayed on the website (referred to hereinafter as the “website”) for you (referred to hereinafter as “you”, the “user”, or the “customer”) to purchase (referred to hereinafter as the “Terms of Sale”). These Terms of Sale also constitute a supplement to the website terms and conditions set out in the first section, and together with the delivery policy and the returns policy, and any other rules published on the website from time to time, form part of these Terms of Sale (collectively referred to as the “Terms and Conditions”).

We are committed to providing clear information to each of our users regarding their purchases. Purchasing any of the items or services displayed on the website constitutes your agreement to be bound by these Terms of Sale, which form an agreement between you and us, and you represent that you have the means and capacity to agree to these Terms of Sale and to perform your obligations under them. Accordingly, you must read these Terms of Sale in full before making a purchase from the website, and if you do not accept and agree to be bound by these Terms of Sale, you must not purchase any product displayed on the website. As with all our policies, the Terms of Sale and all matters relating to them and to the website are governed by the laws of Kuwait and the laws of the State of Kuwait in force in Kuwait.

Please review the Terms of Sale regularly, as they may change without direct notice to you. The current version of the Terms of Sale is available through the website and supersedes all previous versions. If you do not agree to any changes to the Terms of Sale, you must refrain from purchasing any items or services displayed on the website. Placing an order constitutes your acknowledgment that you are purchasing an item (or items) from a third-party retailer (one of “our partners”) named in the relevant item listing, and not from us. You must understand that the contract for the purchase of any item listed for sale on the website is an agreement between you and the relevant partner, and we are not a party to that sales contract; rather, we act as an agent for our partners and enter into contracts to sell their items on their behalf and on the basis of the Terms and Conditions, so the user does not purchase any item(s) from us.

Your Order

1. We cannot guarantee that all items displayed on the website are actually available at the stated price. However, we will do our best to contact you if you agree to purchase a product that is not available at the stated price, and we will not charge you for the product unless you confirm that you agree to proceed with the purchase at the revised price, where the revised price is higher than the price displayed on the website when you agreed to make the purchase.

2. We cannot guarantee that all items displayed on the website are available for sale and ready for delivery. If you order an item that is not available for sale, we will contact you and will not charge you for that item.

3. We also do our best to provide clear and accurate details of all items offered for sale on the website, based on the descriptions provided by our partners for the items we display. If an item is available in different colors, styles, or designs, we cannot guarantee that you will receive an item in your preferred color unless the color, style, or design is stated in the item name.

4. After you place an order on the website by clicking the “Confirm” button at the end of the checkout process, we will send you a confirmation email containing details of the items you ordered. This does not constitute acceptance of the sale of the relevant item(s) to you. We will not accept any order until we have received the full amount due for the order from you, after which we will send you an order dispatch confirmation email confirming that we have received the full amount due for the relevant item(s) and have shipped them. The order dispatch confirmation email constitutes our confirmation that we agree to sell the relevant items at the price specified at checkout, unless we notify you otherwise later. We cannot guarantee the time required to process your payment for the order.

5. You can review the orders you have placed on the website and their current status at any time by clicking the “Profile” button at the top of any page, then selecting “Track Order”.

6. We will notify you if we do not accept an agreement to sell an item to you under the order you placed on the website, before we (or the relevant partner) begin dispatching any other item in the order. If you have paid for that item(s), we will refund the full amount paid for any item we did not agree to sell to you as soon as reasonably possible. You must inform us if you wish to cancel an order, or part of an order, before any item(s) in that order are dispatched.

7. We also reserve the right to refuse to sell any of the items displayed on the website at our sole discretion and at any time before shipping. Our non-acceptance of a sales agreement is usually due to one or more of the following reasons:

7.1 The item(s) you ordered are out of stock. We will notify you by contacting you by email or phone, and we will not charge you for any items that are out of stock.

7.2 We are unable to obtain authorization for your payment. We will notify you by email and the order will be cancelled. If you still wish to purchase the relevant item(s), you will need to place an order again.

7.3 We discover that the price stated for the item you ordered was incorrect in the sales listing on the website, or that its description is inaccurate. We will send you an email informing you of this, with the corrected details of the item, and ask whether you wish to proceed with the order.

7.4 You breach the Terms and Conditions. We will notify you, the order will be cancelled, and we will not charge you for it.

Delivery and Collection

8. We may change the terms of our delivery policy at any time, so please read the delivery policy each time you intend to place an order. If you need further assistance, please call us 

9. We accept no responsibility for any delay in the stated delivery times, and we cannot guarantee that your order will be delivered, or available for you to collect yourself (where applicable), at the stated delivery time.

10. Please check the list of countries covered by the delivery service, as specified in our delivery policy, before placing any order, as we can only process orders for delivery or collection in countries where the sale of the relevant items is permitted.

11. You can choose between having your order delivered to your address (as stated above) or collecting it yourself from our Choose and Collect service lounge.

12. If you choose to collect your order from our Choose and Collect service lounge, you will be asked to select a Choose and Collect lounge from the list we provide.

13. If you choose to collect from one of our Choose and Collect lounges or centers, you must collect the order within 7 days of being notified that the order is ready for collection. If you fail to collect it, we reserve the right to cancel the order, relist the relevant item(s) for sale on the website, and refund the amount paid.

14. If your order cannot be delivered to the specified delivery address, we will try to deliver it again, where possible, at another time of the day. If delivery remains impossible, our customer service department will contact you to arrange another delivery appointment on another day, and additional shipping charges may apply. The order cannot be left with a third party (such as the building manager or a housemaid) unless you have given express authorization.

15. For our part, we will do our best to ensure that the order is delivered to the specified delivery address on the estimated delivery or collection date stated in the order confirmation email. However, delivery of an item (or items) in your order may sometimes be delayed or prevented for reasons beyond our control (such as material shortages, import delays, or higher-than-expected demand). In such cases, we will do our best to keep you updated, and we will not be legally liable to you for any such delay or failure.

16. If the estimated delivery or collection date cannot be met, we will contact you as soon as possible to inform you of the revised estimated date.

17. Ownership of the items you purchase through the website passes to you upon delivery, and accordingly you bear all risk from that moment, and we will not be liable for their loss or destruction.

18. We are not liable if any other person uses your payment card details or your username and password, whether with your knowledge or otherwise, and you are also responsible for all activities that take place on the website under your username and password.

19. Please handle your purchases with care and return any items in the same condition in which they were provided to you. Returns of any items that do not meet our returns policy will not be accepted.

20. You are entitled to return any item you purchase from our website, provided that the following is observed:

• The item must have been sold and shipped by us.

• The item must be in its original, resalable condition, with all tags attached and all original packaging intact.

• There must be no marks on the soles of any shoes to be returned, and the shoes must be returned in their original undamaged branded boxes with dust bags (where available), placed inside a protective outer shipping box.

• In line with global retail industry standards, we cannot accept returns or exchanges of products in the following categories: jewelry (earrings), underwear, women's lingerie, swimwear, perfumes, and health and beauty products (such as skincare, makeup, and cosmetics).

• Returns will not be accepted for any item that has been resized, altered, or otherwise damaged in any way after delivery.

• In exceptional circumstances, such as the continued spread of the novel coronavirus (COVID-19) pandemic, local authorities may apply market-specific regulations that could affect the returns and refund policy.

• The item must not have been used within 30 business days of the date of receipt, provided the items have not been subject to any damage or harm since delivery to you and are returned in their original packaging.

21. You can return the product(s) to our Order and Collect service lounge at Debenhams in The Avenues Mall, Phase 4, Lower Level, on Al-Ghazali Street – Rai branch, Kuwait. Please follow these steps:

• 1: Fill out the return form and state the reason for the return.

• 2: Please make sure the item(s) comply with the conditions set out in our terms and conditions regarding returns.

• 3: Please place the returned item(s) in the same packaging used for delivery.

•4 Please make sure the return form is placed inside the package • 5: Seal the package.

• 6: Go to our Choose and Collect service lounge and return the item(s) at the reception desk, where the customer service team will be happy to help you return the item(s).

22. If our partner informs us that they are satisfied with the condition of the returned item, we will proceed to issue a replacement item for you or keep a credit equal to the value of the item(s), and we may sometimes refund the amount paid via your original payment method. The time required to process a refund depends on the payment method used, but we strive to process all refunds within 7 days of receiving this notification from our partner.

23. If we (or one of our group companies) issue a refund, you will receive an email confirming the refunded amount, and we will then do the following based on your original payment method:

• For payment by direct debit (local): The refunded amount is credited to the bank account from which the payment was made.

• For credit card payment: The refunded amount is credited as a credit balance applied to the relevant credit card account, and refunds should appear on your next credit card statement.

24. In the event of any dispute between you and us, we will first attempt to resolve it amicably and in good faith. If that is not possible, either we or you may refer the dispute for final settlement by binding arbitration before a single (1) arbitrator in accordance with the rules of the Kuwait Financial Centre – London Court of International Arbitration. The seat and venue of arbitration shall be the Kuwait Financial Centre, the arbitration shall be conducted in English, and the arbitral award shall be final and binding on you and us.

Terms and Conditions: The offer starts on August 11 at noon and ends on August 12 at noon. The discount coupon can be applied 48 hours after the order. The coupon is valid for one use only. The coupon is valid for 30 days only from the date the order is completed. The offer is valid in Kuwait only. The minimum spend is 100 KWD to redeem 20 KWD via an electronic shopping voucher attached by email. The coupon code must be entered in the “Discount Codes” section. 20 KWD will be added for every 100 KWD spent.